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Support Center
FAQ
Shopping Information
We deliver to the following countries:
- Austria
- Belgium
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
Please provide your address when placing an order to check if delivery is available to your location.
Delivery time depends on your location and the shipping method chosen. Typically, delivery takes between 7 to 14 business days. You will receive a tracking number to monitor the status of your order.
If your item is damaged or defective, contact us within 5 days of receiving it. We will process your request and arrange for a return or replacement.
If your order has not yet been shipped, you can contact our support team to cancel or modify it. Once shipped, the order cannot be canceled.
We offer a wide range of high-quality beauty and skincare products from trusted brands. Our selection is regularly updated to ensure you only get the best products.
You can track your item in the “Order Tracking” section on our website. After your order is shipped, we will send you an email with a tracking number, so you can follow your package’s progress.
If your order has not been delivered within the estimated time, please contact our support team at [email protected]. We will check the delivery information and resolve the issue as quickly as possible.
Payment Information
We accept all major credit cards: Visa, MasterCard, American Expres.
Yes, we use modern encryption technologies to ensure the maximum security of your payment data and personal information.
Currently, we do not offer cash on delivery. All orders must be paid for online via our website using secure payment methods.
We regularly run promotions and sales.
Order Returns
To return an item, contact us within 14 days of receiving your order. The item must be in unused, undamaged condition with tags attached. We will arrange for the return through our supplier.
Returns are only accepted for items that are unused, undamaged, and in their original packaging. All returns must be authorized within 14 days of receiving the item.
Refunds will be issued within 5-10 business days after the item is returned and inspected. The refund will be processed to the same payment method used for the purchase.
If the product is damaged or defective, contact us within 5 days of receiving it. We will offer a return or replacement.
You can submit a return request by contacting our support team through the contact form or via email at [email protected]. After we receive your request, we will provide detailed return instructions.
Have a question
If you have any issues or questions that require immediate assistance, please contact us via our contact form or email us directly at [email protected].
Please allow 6 – 12 business days from the time your package arrives back to us for a refund to be processed.