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Support Center
Returns & Exchanges
At Floxydy, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order or if the products are defective or damaged during shipping, we offer a hassle-free return and exchange process.
Returns and Exchanges Policy:
- Eligibility for Return or Exchange: You can return or exchange any items within 14 days of receiving the product. The item must be unused, undamaged, and in its original packaging to be eligible for a return or exchange.
- Defective or Damaged Items: If the product you received is defective or damaged, please contact us within 5 days of receipt. We will provide you with instructions on how to return the product and either replace it or issue a refund based on your preference.
- Non-Defective Products: If you simply change your mind or are not satisfied with the item for any other reason, you can return it within 14 days. Please ensure the product is unused, undamaged, and in its original packaging.
How to Return an Item:
- Contact Us: Please reach out to our customer service team at [email protected] with your order number and the reason for your return or exchange.
- Return Instructions: Once we receive your request, we will provide you with a return address and any additional instructions needed.
- Return Shipping Costs: Customers are responsible for covering the return shipping costs, unless the item is defective or damaged during shipping. We recommend using a trackable shipping service to ensure the return reaches us.
- Proof of Return: You will need to provide proof of return (such as a tracking number) once the item has been shipped back.
Refunds
- Processing Time: Once we receive the returned item, we will inspect it and process your refund or exchange. Refunds are typically issued within 5-7 business days after we confirm the return.
- Refund Method: Refunds will be processed through your original payment method. Please note that depending on your bank or payment provider, it may take 5-7 business days for the funds to appear in your account.
Exchanges
- If you wish to exchange an item for a different size, color, or product, please let us know when you contact us for the return. We will assist you in selecting the right item and provide further instructions.
We are committed to making the return and exchange process as easy and stress-free as possible. If you have any questions or concerns, don’t hesitate to get in touch with our customer service team.