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Support Center
Terms & Conditions
General Provisions
Welcome to Floxydy.com! These Terms and Conditions govern the use of our website and constitute an agreement between Connect Online S.R.O. (Registration Number: 171 61 398, Address: Plzeňská 1270/103, Košíře, 150 00 Praha 5) and users. By using our website, you agree to these Terms.
If you do not accept the Terms, please do not use our website or place orders.
Use of the Website
ou agree to use the website solely for lawful purposes. The following actions are prohibited:
- Violating copyrights, trademarks, and other intellectual property rights.
- Using the website for spam, hacking, or other unlawful activities.
- Copying or using website materials without written permission.
We reserve the right to refuse service if your actions violate these Terms.
Personal Data
When placing an order, you agree to provide accurate information, including your email address, mailing address, and contact details. We process your data in accordance with our Privacy Policy.
Payment Methods
We accept payments via credit cards (MasterCard, Visa). Your payment information is secure and processed through reliable payment gateways.
Delivery
- Delivery Timeframes: From 4 to 12 business days, depending on your location.
- Order Tracking: You can track your order status in the Order Tracking section.
- Shipping Countries: We deliver to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Returns and Exchanges
- Returns and exchanges are governed by our Returns & Exchange Policy, available in the respective section.
- Requests for returns must be made within 14 days of receiving the product. The item must be unused, undamaged, and in its original packaging.
- If the product is defective or damaged, contact us within 5 days of receipt.
Complaint Handling
We strive to respond to customer complaints within 48 hours. In some cases, complaint resolution may take up to 7 business days.
Products and Pricing
- All products are subject to availability.
- We reserve the right to change prices on the website without prior notice.
- We aim to accurately display product colors and designs, but minor deviations may occur.
Quality Assurance
All products listed on our website meet the stated specifications. If you receive a defective product, you are entitled to a return or exchange according to our Returns & Exchange Policy.
Legal Jurisdiction
These Terms are governed by the laws of the Czech Republic. Any disputes arising from the use of our website or the purchase of goods are subject to the jurisdiction of Czech law.
Responsibility for Delivery Loss
Once your order is handed over to the shipping company, responsibility for delivery passes to the courier service. We provide tracking options for your order in the Order Tracking section. If you encounter delivery issues, please contact our support team for assistance.
Order Modifications
You can modify your order only if it has not yet been processed and shipped. To request changes, contact our support team at [email protected] or use the contact form on our website.
Environmental Responsibility Program
We strive to minimize our environmental impact. We use eco-friendly materials for packaging, and our shipping practices align with sustainability principles. Our suppliers also adhere to high environmental responsibility standards.
Limitation of Liability
- The website is provided “as is” without guarantees of accuracy or availability.
- We are not liable for delivery delays or errors caused by third parties.
- External links on the website are provided for convenience, but we are not responsible for their content.
Contact Information
For any inquiries, contact our support team:
- Email: [email protected]